Create a help desk or customer service solution tailored to your specific needs using HEAT, HEAT PowerDesk, and the HEAT add-on modules.

  • Enable an on-the-road solution for your team with iHEAT
  • Extend your customer service application to your customers with HEAT SelfService.
  • Create a call center solution with HEAT Plus Call Center.
  • Take charge of your infrastructure with HEAT AssetTracker.

For help identifying the solution that's best for you, contact Plateau Marketing at (419) 327-2030.

 

The HEAT family of products is the standard for IT Help Desk and Customer Service solutions!

Streamline your support communication internally and with your customers.  Track support issues as they move through your organization.  Create solutions that can be used the next time the issue occurs to keep costs down.

Service & Support is the full-featured customer service and IT Help Desk solution.  Consolidate multiple support issues to a single view, share summary information with your sales team, and provide on-the-fly solutions to your customers. Designed for the small or entry-level application, PowerDesk provides all the core features of Service & Support.  Perfect for the small business with 1 to 3 help desk or customer service employees.

A variety of HEAT add-on's are available to extend the functionality of your HEAT installation.  These add-on's allow you to grow your HEAT system as you need increased functionality, while only adding the elements critical to your business.

Click on each topic for a detailed product brochure in pdf format.  

Topic Description HEAT HPD

iHEAT

Adds 24x7 remote access to your HEAT system

X

X

HEAT Self Service

Extends your support system to your customers

X

X

HEAT Asset Tracker

Track your assets to keep costs down

X

  
HEAT Plus Knowledge Enhancements to HEAT to improve customer service X  
HEAT Plus Call Center Integrate with your phone system to improve call handling X  
HEAT Plus Remote Support Suite Enables internet based remote support X